Some of My Uploaded Files Have Disappeared

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About this Article

This article describes what might have happened if you have uploaded a file to your web hosting account and now it has disappeared.

What Might be Happening?

You’ve uploaded some files to your web space and now they’ve disappeared? It’s likely they have been quarantined by the malware scanner.

For your own security and for that of every other user, every file that is added to your hosting account is scanned for potential malware. This happens live so if your file that you have uploaded has now gone this is why.

While we understand that this may be just a little frustrating, we’re sure you’ll appreciate the security payoff.

Quarantined Files

Files that have been quarantined are not deleted. You can find these by logging into cPanel and scrolling to the security tab. Click Imunify360.

Releasing Quarantined Files

In the Files tab you can see a list of all quarantined files.  You can click the file to expand the line and see the reason why the malware scanner has trapped the file. It may be just precautionary or it’s found something malicious.

You can click the eye icon at the end of the row to view the file (at least the start of it). You should use the file manager to view the whole file.

It’s important that you review this before taking any further action.

If you’re happy that this was precautionary and there is nothing malicious in the file, you can click the fish icon to restore the file. Alternatively, hit the cog and select Add to Ignore List (and restore). This will restore the file and add the file to a list where if it is updated won’t be quarantined again.

A Warning

Just a quick note that it is your responsibility to manage your files and if you do add anything malicious or remove a quarantined file that does cause damage then we will not be held responsible for this. We are also under no obligation to help you restore any damage done by adding malicious files. It should also be noted that continued adding of malicious files is agains our terms and conditions and may result in your account being suspended or terminated.

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