Restore Files From JetBackup

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About this Article

We take regular backups of your account using a plugin called JetBackup. This is a premium service that is available on all of our hosting accounts. These backups are held at an external location.

Backups are run on a schedule. Standard accounts are backed up daily. Premium Super Fast accounts are backed up every hour.

A number of backups are retained and you can see this backups in your cPanel account.

What is Backed Up

Simply, everything. We backup:

  • Your website files
  • Databases
  • Account settings
  • SSL
  • Cron Jobs

What Can I Restore?

You can restore everything from an individual file to a full account backup. You can do this in cPanel.

To Restore Files

  • Log into cPanel and locate the JetBackups section
  • Click the File Backups option
  • Find the backup you wish to restore from. They run in order with the most recent backup at the top
  • Click File Manager under Actions
  • Find the files you wish to restore. You can pick one, multiple or all of them
  • Click restore selected
  • Click to confirm, select the checkbox and click Add to Restore Queue
The status will now show as in progress (this doesn’t restore instantly). The time it takes depends on other jobs currently running and the number of files you are restoring. Once complete this will show Restore Completed.
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